Frequently Asked Questions About Decorative Radiators, Towels and Decorative Towels

When will I have the product I purchased?

There is information about the delivery time of the products under the order quantity. The product is delivered to the contracted cargo company within the specified time. Depending on your region, your products will be delivered to your address within 1 to 3 working days from the time they are shipped.

The package from the cargo is damaged, what should I do?

Your products are carefully packed in our factory after passing 100% quality control tests. Although our products are carefully transported as per the agreement we have made with the cargo companies, from time to time they may be hit during transportation. If the product is damaged, immediately return the product against the cargo company and inform us. According to the stock status, your new product will be delivered to cargo to be sent to your address free of charge after 1 day.

Is the product exactly the same as the product I saw on the website?

The images of the products we offer on our site are presented in a way that is exactly the same as the product you purchased. We would like to remind you that the Width/Length/Height-Color values of the products you will see on the internet may be perceived differently. For this reason, we recommend that you pay attention to the size and color values of the product you buy, and read the Product Information section carefully.

WILL THE PRODUCT I BUY HEAT MY BATH OR ROOM?

Among the information of all Towel Warmers and Radiators on our site, you will see their values in Kcal/h units that read "Thermal Power 75/65-20 For Combi System" and "Thermal Power 90/70-20 For Central System". We recommend that you choose the product suitable for the heat requirement required for your bathroom or room. To find out your heat requirement, you can review our Heat Loss Calculation article or contact our sales representative from Live Support at the bottom right. If you choose the product that fits your real heat need, the environment will be heated as you want without any problems.

MY BATH IS TOO LARGE AND I HAVE BEEN TOLD I CANNOT HEAT THIS BATH WITH A TOWEL WARMER.

Please take a look at the Type 21H Decorative Towel Warmer model in the Decorative Towels section. This model both produces as high power as panel radiators and functions as a towel warmer. You can easily find the product that will give the calorific value you need among many dimensions of this product.

I MADE A PAYMENT IN INSTALLMENTS, HOW WILL I RECEIVE A REFUND?

You will be informed by e-mail or SMS after the return package reaches us.

IS THE INSTALLATION AT MY HOME SUITABLE TO WEAR A TOWEL WARMER?

The distances between AKS of all our towel warmers and radiators are stated on our website. If you are going to have a plumbing installed for the first time, please first like the product on our site. Inform your plumber the value between AKS, which you will find in the product information, and ask him to draw the installation pipes according to that distance. If you have an existing towel warmer and you want to change it, measure the distance between the middle centers of the total 2 pipes entering and exiting the towel warmer, this is the distance between the AKS. You can choose the product that fits this distance from our website. As a result of your measurement, the AKS value, for example, is 450 mm, but you found the AKS measurement of 455 mm as the closest measurement on our site. Such a small difference will not cause you any trouble during assembly. However, you can get support from our sales representative if you are not sure.

THERE IS AN OLD TYPE CASTING RADIATOR IN MY BATH, CAN I FIT A TOWEL WARMER WITHOUT ANY CHANGE IN MY INSTALLATION?

Yes, for this, take a look at our towel warmers in the "Side Entry Towel Warmer" category. The products here are just for you. What you need to pay attention to is the distance between the water inlet and outlet (AKS) of the installation that your old radiator is connected to. When your old radiator is a Panel Radiator, measure its height first. For example, if your old radiator is a Panel Radiator, measure its height. For example, if its height is 60 cm, your AKS distance is 55 cm. If its height is 50 cm, your AKS distance is 45 cm. If your old radiator is a cast iron radiator, first measure its height. For example, if its height is 55 cm, your AKS distance is 50 cm.

I COULDN'T FIND A TOWEL WARMER OR RADIATOR WITH THE AXLE SIZE I WAS LOOKING FOR.

In such cases, please contact our Sales Representative. We produce hundreds of different sizes of products that are not available on our online sales site, this way you can get the product that suits your needs.

DO YOU INSTALL THE TOWEL WARMER OR RADIATOR I BUY?

No, you can contact a plumber for this or you can assemble the product yourself according to the assembly instructions you will find on our site.

DO YOU MANUFACTURE SPECIAL SIZE TOWEL WARMERS OR DECORATIVE RADIATORS?

Please contact our Sales Representative for such requests. We produce special sizes and alternative solutions for your projects as well as for your personal needs.

THE BATHROOM HAVE FLOOR HEATING AND/OR DOES NOT HAVE THE REQUIRED PIPING FOR TOWEL WARMER CAN I BUY THE TOWEL WARMER I LIKE ELECTRICITY?

You can find information about whether each towel warmer and decorative towel warmer has an electrical option in the "Product Information" section and the recommended electric kit power value. If the product you like is suitable for electrical operation, you can also buy the electric kit you like from the Electric Kits Category. You will find the product information of the Electric Kit you like in the electrical kits section.You can choose the ready-made, electrically suitable products with the electrical kit assembled from the "Electric Towel Warmer" Category. If you cannot find the product you want in the category, you can contact our sales representative.

Do you give dealership?

Yes, you can contact our sales representative about this issue or if you send your contact information via e-mail, we can call you immediately.