International Shipping and Return Policy
1500€ or equivalent currency above is free shipping. For the orders below 1500€ or equivalent currency shipping prices changes according to the country policy, weight and quantity of package.
You can see the shipping price on the section before the payment. We deliver worldwide within the time specified in the product details with Tnt,DHL, UPS or PTS. (Delivery period may very depending on the shipment company.)
You can pay with credit/debit card at https://www.radiva.com.tr/homepage
You can return but cannot exchange. If you have any kind of dissatisfaction about your product, please contact our customer service center and forward your evaluation. The return period of the product that you want to return for any reason and which is also in a resalable condition, is 15 days from the date you receive it.
You can contact us to give information in case of any condition that affects you return. The product you will return must have undamaged package, not used, not damaged as a result of usage error, and must be resalable.
You can return the products by filling the form prepared in two languages (English, Turkish) in two samples; put one in the box and stick the other one on the box, we recommend the English form for the customs process, You have to return the products with the cargo company that delivered them to you.; otherwise, your package cannot be tracked and may return back to you.
Return shipping fees and customs fees belong to the customer. Your refund will be made excluding the shipping fee (while ordering) and customs fee
You have to print the return form and send with the product to our return address.
Turkey address: Organize cad. No:3 Alt Kat Depo -1 Balçık Köyü – Gebze / KOCAELİ
NOTE: You have to return the products with the cargo company that delivered them to you.
Customer Service Center; +90 216 469 8406
Your refund, excluding the shipping and customs fees, is made after your return package has been processed at our system.
Orders may rarely stuck at your country’s customs. In this case, customs officers will contact and inform you. radiva.com.tr doesn’t accept responsibility for the customs process and fees, the responsibility belongs to the customer.